Where do I purchase the plan?
- You can purchase the plan from the Feathersnap App, which can be downloaded from the Apple App Store or Google Play Store.
How much is the data plan?
- The data plan is $59.99 per camera, billed yearly OR $6.99 monthly per camera.
What features do I get with the data plan?
- Camera & Video Storage
- AI Identification
- Life Book
- Bird Book - Manual Identification
- Badges & More!
What do I get if I don't purchase the plan?
- You will have the Live View option.
- You will be able to download and view snaps
- Limited Badge Earnings
- Snaps Expire after 72 hours
Can I cancel at any time?
- Yes, you can cancel your subscription at any time
If I cancel, do I get a refund on my subscription?
- No, refunds are not given on any unused data
If I cancel, do I get to keep my photos?
- After cancellation, the app will hold the photos for 14 days
- You will receive a notification upon canceling that photos will be deleted after 14 days if a storage plan is not purchased
Can I purchase storage to keep my photos if I cancel all my camera subscriptions?
- Yes, you can purchase storage for $2.99 a month to keep all of your captures on the app
How do I change my payment method?
These steps will differ from IOS to Android, you will find the steps below:
For iOS users: This must be completed outside of the app.
- Open the FeatherSnap App
- Select "My Feeder", at the bottom of the screen
- Then Select the Feeder Name
- Below select "Manage Plan"(The green FeatherSnap Web link)
- Select the link in the popup message
- Log into your FeatherSnap Web Portal Account
- Scroll down to "account"
- Select "Payment Method"
- Select "Add Payment Method", and enter in the new card details.
For Android Users: This can be done in the App.
- Open the FeatherSnap App
- Select “Settings” from the bottom right corner
- Scroll down and select “Payment Methods”
- Select “Add Payment Method” at the bottom of the page
- Fill in the Card Info and select “Add Payment Method” to save